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Applications Process

Step 1
Applications
Applications will be completed on behalf of applicants by trusted partners who provide accredited energy advice and/or approved money advice.

Any evidence in support of applications must be retained by trusted partners for up to 6 years.

For applications being made by individual households, evidence must be supplied that energy and / or money advice has been received from an accredited agency.

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Step 2
Confirmation
Referral partners will confirm that energy advice has already been provided and if debt support is being sought will also confirm that approved money advice has been provided.

Individual applicants must also provide evidence that they have received this advice.

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Step 3
Online Applications
The main method of application will be online.
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Step 4
Eligibility and Need
For all applications, both eligibility and need must be evidenced, and records will be kept of the outcome and supporting rationale by the referring agency. This must be retained by the referring agency for up to 6 years.

Individual household applications must also supply evidence. Please see FAQs section for more information on suitable evidence.

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Exceptions
Due to nature of fund, applicants cannot be disconnected already. If this is the case, there may be more appropriate sources of funding, such as the Fuel Bank Foundation.

However, applicants will be under stress and in financial hardship.

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Outcome of Application
The outcome of applications will be updated via email at the address provided when making an application.
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Payments process

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Payment
Payment will be made directly to the individual’s energy supplier. This includes off-grid energy supply such as oil, gas, LPG, coal, and District Heating.
Bill support
  • The amount of bill support provided will reflect the applicant’s circumstances. A higher payment may be made for households with at least one member who is over 75 or who has ill health or a disability.
  • Higher amounts may be made available where a household has higher than average bills due to other factors. This may be due to a reliance on electric heating and/or restricted meters, or due to staying in a home with poor levels of energy efficiency.
  • A payment may also be made for any household which is from a remote, rural, or island community – including remote, rural small towns. This is to reflect the higher energy costs that these communities often face.
Debt Support
  • Debt support will only be provided in instances where this will enable the household to meet their reasonable energy needs by preventing self-rationing and/or allowing them to increase their usage costs
  • Debt support will only be provided where other debt solutions are not appropriate

*Please note – Applications may close prior to the official end date if there is a high demand for funds.