Evidence

To process your application, we need evidence such as:

Household and fuel eligibility

• Proof you are the bill payer e.g. a utility bill or fuel account in your name
• Proof of your address as your main home e.g. council tax bill or tenancy agreement
• Proof of fuel type e.g. invoice or delivery note
• Proof of a recent or planned fuel purchase e.g. an invoice or receipt dated after 1 April, or a quote/order confirmation

If you receive a qualifying low-income benefit (automatic eligibility):

Proof of one of the following:

• Universal Credit (including Scottish Child Payment)
• Housing Benefit
• Income Support
• Income-based Jobseeker’s Allowance
• Income-based Employment and Support Allowance
• Pension Credit
  e.g. a recent award letter or bank statement showing payment

If applying under discretionary eligibility (financial hardship):

Please provide proof of financial hardship e.g. recent bank statements, payslips, or budget sheets PLUS one or more of the following:

Health or vulnerability-related need

• Medical evidence or supporting documentation
  e.g. GP letter, hospital discharge summary, disability benefit award
• SR1 certificate

Age-related need

• Proof of age for household members
  e.g. ID, birth certificate

Rural or location-based need

• Evidence of rural location or limited access to services
  e.g. postcode 

Other vulnerabilities

• Evidence of financial or personal circumstances, such as:
  
  • Debt (e.g. arrears letters)
  • Awaiting benefit decision or appeal (e.g. DWP correspondence)
  • Major life event (e.g. redundancy letter)
  • Bereavement (e.g. death certificate or supporting note)

Previous support

• Confirmation that no award has been received for your household in the last 3 months