Evidence

Household and fuel eligibility

You must show you are an oil or LPG customer.

• Invoice/Receipt OR
• Statement OR
• Quote (less than 3 months old) from your fuel supplier

If you receive a qualifying low-income benefit (automatic eligibility):

If you are in receipt of a qualifying benefit please provide:

• • Benefit letter OR
  • Bank statement (less than 3 months old) OR
  • Portal screenshot

Qualifying benefits include:

• Universal Credit (including Scottish Child Payment)
• Housing Benefit
• Income Support
• Income-based Jobseeker’s Allowance
• Income-based Employment and Support Allowance
• Pension Credit

For applicants who are are applying under a discretionary decision, you must be in financial hardship and at risk of self-rationing.

Financial hardship

Proof of financial hardship could include:

• Arrears letters
• Bank statement (less than 3 months old) showing consistent use of overdraft
• Debt collection letters
• Credit card statement demonstrating reliance on credit to purchase daily essentials

You can read more about financial hardship here.

You MUST ALSO meet at least one of the following criteria:

Health-related need

• Medical evidence or supporting documentation
  e.g. GP letter, hospital discharge summary, disability benefit award
• SR1 certificate

Age-related need

• Proof of age for household members (under 5 or over 75)
  e.g. ID, birth certificate

Rural or location-based need

• Evidence of rural location or limited access to services
  e.g. proof of address such as a council tax letter

Other vulnerabilities

• Evidence of financial or personal circumstances, such as:
  
  • Debt (e.g. arrears letters)
  • Awaiting benefit decision or appeal (e.g. DWP correspondence)
  • Major life event (e.g. redundancy letter)
  • Bereavement (e.g. death certificate or supporting note)