Find a referral partner
Advice Direct Scotland can act as a referral partner on your behalf, however if you have already been receiving advice from another organisation, they may already be registered with us as a trusted referral partner.
Trusted referral partners for the project include local authorities and 3rd sector partners who are providing energy advice and/or approved money advice.
For contact information, please select the organisation from the list below.
WEBSITE: Contact Benefits team – Aberdeenshire Council
TELEPHONE: 03456 08 12 00
EMAIL: asat@aberdeenshire.gov.uk
ADDRESS: PO Box 18533, Inverurie, AB51 5WX.
OPENING HOURS
Monday to Friday from 9am to 5pm.
WEBSITE: www.abertayha.co.uk
TELEPHONE: 01382 903545
EMAIL: queries@abertayha.co.uk
ADDRESS:
Abertay Housing Association
147 Fintry Drive
Dundee
DD4 9HE
OFFICE OPENING HOURS:
MONDAY 8.30am to 4.30pm
TUESDAY 8.30am to 4.30pm
WEDNESDAY 8.30am to 4.30pm
THURSDAY 10.00am to 6.00pm
FRIDAY 8.30am to 2.00pm
WEBSITE: www.airdriecab.co.uk
TELEPHONE: 01236 754109
EMAIL: Contact Us | Airdrie Citizens Advice Bureau (airdriecab.co.uk)
ADDRESS:
61A Stirling Street, Airdrie. ML6 0AS
OPENING HOURS
Monday
9.30am – 3.30pm Telephone & Email Advice only
Tuesday
9.30am – 3.30pm Telephone & Email Advice only
Wednesday
9.30am – 3.30pm Telephone & Email Advice only
Thursday
9.30am – 3.30pm Telephone & Email Advice only
Friday
9.30am – 1pm Telephone & Email Advice only
WEBSITE: www.alienergy.org.uk
TELEPHONE: 01631 565 183
EMAIL: enquires@alienergy.org.uk
ADDRESS:
Lorn House
Albany Street
Oban
Argyll
PA34 4AR
CONTACT FORM: Contact Us | ALIenergy
WEBSITE: Angus Citizens Advice Bureau | Free, impartial and confidential advice (anguscab.org.uk)
TELEPHONE:
ARBROATH – 01241 870661 MONTROSE – 01674 673263 FORFAR – 01307 467096
EMAIL: Contact Us | Angus Citizens Advice Bureau (anguscab.org.uk)
ADDRESS:
ARBROATH – 11 Millgate, Arbroath. DD11 1NN
FORFAR – 19 Queen Street, Forfar. DD8 3AJ
MONTROSE – 32 Castle Street, Montrose. DD10 8AG
WEBSITE: Help with benefits and/or debts | Angus Council
If you prefer text Angus to 60040 (standard text charges apply) or find them on Facebook.
If you are unable to complete form or text, and are in a vulnerable situation, contact them via ACCESSLine 03452 777 778.
WEBSITE: Argyll and Bute Citizens Advice Bureau | Free, impartial and confidential advice (abcab.org.uk)
TELEPHONE: 01546 605550
EMAIL: Through ‘Contact Us’ form – Contact Us | Argyll and Bute Citizens Advice Bureau (abcab.org.uk)
ADDRESS: 18 Argyll Street, Lochgilphead, Argyll & Bute, PA31 8NE
Please note – only providing telephone and email advice until further notice.
WEBSITE: Caithness Citizens Advice Bureau | Free, impartial and confidential advice (caithnesscab.org)
TELEPHONE: 01847 894243
EMAIL: bureau@caithnesscab.casonline.org.uk
ADDRESS:
OPENING HOURS
TELEPHONE: 0800 678 1228
Out of Hours (Emergencies): 0800 783 7937
EMAIL: info@caledoniaha.co.uk
ADDRESS:
| Dundee | Perth | Bellsmyre | Kirkintilloch |
| 118 Strathern Road, Broughty Ferry, Dundee, DD5 1JW. | 5 South St John’s Place, Perth, PH1 5SU.
| 16 Merkins Avenue, Bellmsyre, Dunbartonshire, G82 3EB. | 3 Cowgate, Kirkintilloch, Glasgow, G66 1HW. |
Opening Hours: Dundee, Perth & Bellsmyre | Opening Hours: Kirkintilloch | ||
Monday – Thursday: 9am -5pm Friday: 9am – 4pm Saturday & Sunday: Closed | Monday 9am -12pm Wednesday 1.30pm – 5pm Friday 9am – 4.30pm | ||
WEBSITE: Cassiltoun HA
TELEPHONE: 0141 634 2673
EMAIL: housing@cassiltoun.org.uk
ADDRESS: Cassiltoun Housing Association, Castlemilk Stables,
59 Machrie Road, Glasgow. G45 0AZ
OPENING HOURS
Telephone lines are open Mon,
Tues, Thurs and Fri 9am – 12noon and
1pm – 4pm, Wed, 9am – 12 noon.
Please contact the office for advice on 0141-634-2673 or email at housing@cassiltoun.org.uk
Alternatively you can contact them via the contact form.
WEBSITE: Changeworks |
Edinburgh Office
Inverness Office
Other contact details
Contact Form: Contact us | Changeworks
0800 694 0158
0808 808 2282
WEBSITE: Debt Help in Scotland | Christians Against Poverty (capuk.org)
TELEPHONE: 0800 328 0006
Telephone: 01274 760720
Address: Christians Against Poverty, Jubilee Mill, North Street, Bradford, BD1 4EW
New enquiries helpline: 0800 328 0006
Head office client support: 01274 761 999 or contact@capuk.org (please include your six-digit case number in the subject line)
Supporter enquiries: 01274 760 761 or supporterrelations@capuk.org
Any other enquiries: 01274 760 720 or info@capuk.org
OPENING HOURS
Please note: Citizens Advice Scotland is the umbrella body for Citizens Advice Bureaux in Scotland and don’t provide advice directly.
WEBSITE: Citizens Advice Scotland (cas.org.uk)
TELEPHONE: 0800 028 1456
EMAIL: ‘Contact Us’ Form – Contact CAS | Citizens Advice Scotland
OPENING HOURS
Monday – Friday, 9am to 5pm.
WEBSITE: Better Energy Pricing – Citrus Energy – Refreshingly Different
TELEPHONE: (Office Currently Closed – Use ‘Contact Us’ Form).
EMAIL: ‘Contact Us’ Form – Contact Us – Citrus Energy
ADDRESS: 82-84 Glasgow Street, Ardrossan, Ayrshire, KA22 8EH
WEBSITE: Fuel Debt (clacks.gov.uk)
TELEPHONE: 01259 450000
EMAIL: fuelenergyadvice@clacks.gov.uk
ADDRESS:
Home Energy Advice Team
Kilncraigs, Greenside Street, Alloa, FK10 1EB
WEBSITE: Home (clydebank-ha.org.uk)
ADDRESS:
77-83 Kilbowie Road
Clydebank
G81 1BL
Telephone No: 0141 941 1044
Fax No: 0141 941 3448
Email: info@clydebank-ha.org.uk
Opening hours
Monday to Thursday: 9.00am – 5.00pm
Friday: 9.00am – 4.00pm
WEBSITE: CHAI (chaiedinburgh.org.uk)
CHAI Head Office,
5th Floor, Riverside House, 502 Gorgie Road, Edinburgh EH11 3AF
Tel: 0131 442 2100
Email: chai@chaiedinburgh.org.uk
CHAI Advice Service: 0131 442 1009
EMAIL: Through ‘Contact Us’ form – Contact us | CHAI (chaiedinburgh.org.uk)
WEBSITE: Dalmuir Park Housing Association | Home (dpha.org)
TELEPHONE: 0141 952 2447 / 0141 951 4423
EMAIL: admin@dpha.org.uk
ADDRESS: Beardmore House, 631 Dumbarton Road, Dalmuir, Clydebank. G81 4EU.
OPENING HOURS
Monday – Friday, 9am – 4:45pm
WEBSITE: Energy Advice | Dundee City Council
TELEPHONE: 01382 434840
EMAIL: deeap@dundeecity.gov.uk
ADDRESS: Dundee House, 50 North Lindsay Street
Dundee DD1 3YL
WEBSITE: Home | Dumfries and Galloway Citizens Advice Service (dagcas.org)
TELEPHONE: 0300 303 4321
EMAIL: info@dagcas.org
ADDRESS: Registered office at 81-85 Irish Street Dumfries DG1 2PQ
WEBSITE: Dundee Citizens Advice Bureau | Free, impartial and confidential advice (dundeecab.org.uk)
TELEPHONE: 01382 214 633
EMAIL: Through ‘Contact Us’ Form – Contact Us | Dundee Citizens Advice Bureau (dundeecab.org.uk)
ADDRESS: Central Library, Level 4 Wellgate Centre Dundee DD1 1DB
WEBSITE: Energy Advice | Dundee City Council
TELEPHONE: 01382 434840
EMAIL: deeap@dundeecity.gov.uk
ADDRESS: Dundee House, 50 North Lindsay Street
Dundee DD1 3YL
WEBSITE: Money Matters – benefits, welfare advice and debt | Dundee City Council
TELEPHONE: 01382 431188 (option 2).
EMAIL: welfare.rights@dundeecity.gov.uk
WEBSITE: How We Can Help | East Dunbartonshire Citizens Advice Bureau (edcab.org)
TELEPHONE: 0141 775 3220
EMAIL: Through ‘Contact Us’ Form – Citizen Advice Contact Details | East Dunbartonshire Citizen Advice Bureau (edcab.org)
ADDRESS: Citizens Advice Bureau, 11 Alexandra Street,
Kirkintilloch, East Dunbartonshire.
G66 1HB.
WEBSITE: East Kilbride Citizens Advice Bureau | Free, impartial and confidential advice (ekcab.org.uk)
TELEPHONE: 01355 263698
EMAIL: Through ‘Contact Us’ Form – Contact Us | East Kilbride Citizens Advice Bureau (ekcab.org.uk)
ADDRESS: 9 Olympia Way,
East Kilbride. G74 1JT.
WEBSITE: Debt – Request debt advice – My Falkirk
TELEPHONE: 01324 506070
EMAIL: cas@falkirk.gov.uk
ADDRESS:
WEBSITE: Home (fynehomes.org.uk)
TELEPHONE: 0345 607 7117
EMAIL: postmaster@fynehomes.co.uk
ADDRESS: Registered Office:
81 Victoria Street,
Rothesay, Isle of Bute.
PA20 0AP
WEBSITE: Home | GHA
TELEPHONE: 0800 479 7979
EMAIL: talk@gha.org.uk
ADDRESS: Find your local office through GHA website: Find my local office | GHA
Due to the coronavirus crisis and government restrictions GHA housing offices are currently closed and housing staff are working from home.
WEBSITE: Home – Greener Kirkcaldy
TELEPHONE: 01592 858458
EMAIL: info@greenerkirkcaldy.org.uk
ADDRESS: 8 East Fergus Place, Kirkcaldy, KY1 1XT
OPENING HOURS
Monday – Tuesday 9.30am – 4.30pm
Wednesday 12pm – 4.30pm
Thursday – Friday 9.30am – 4.30pm
WEBSITE: Home – Home Energy Scotland
TELEPHONE: 0808 808 2282
EMAIL: ‘Get in Touch’ form – User Details – Home Energy Scotland HUB (est.org.uk)
OPENING HOURS
Monday – Friday from 8am – 8pm
Saturday from 9am – 5pm.
WEBSITE: Knowes Housing Association
TELEPHONE: 01389 877 752
EMAIL: info@knowes.org
ADDRESS: Knowes Housing Association, 10 Field Road, Faifley, Clydebank. G81 5BX.
OPENING HOURS
Monday 9.00 am – 5.00 pm
Tuesday 9.00 am – 5.00 pm
Wednesday 9.00 am – 5.00 pm
Thursday 9.00 am – 5.00 pm
Friday 9.00 am – 4.45 pm
Closed on public holidays.
WEBSITE: Lemon Aid | The very best for the very least
TELEPHONE: 01383 631 004
EMAIL: Through ‘Contact Us’ Form – Lemon Aid | Contact
ADDRESS: Lemon Aid, 131 Garvock Hill, Dunfermline. KY11 4JU.
WEBSITE: Home » Money Matters (moneymattersweb.co.uk)
TELEPHONE: 0141 445 5221
EMAIL: advice@moneymattersweb.co.uk
ADDRESS: Money Matters Money Advice Centre
Orkney Street Enterprise Centre,
Unit 1, 18-20 Orkney Street,
Glasgow G51 2BX,
Scotland
For all enquiries about Money Matters’ services or to arrange an appointment for the Energy team, you can call on 0141 445 5221. All calls are being recorded for training, monitoring and GDPR purposes.
Please note that Money Matters operates a drop-in service as well as an appointment service. The Energy advice team operate by appointment.
TELEPHONE: 0808 1969180
EMAIL: Through ‘Contact Us’ Form – Contact Us | Motherwell & Wishaw Citizens Advice Bureau (motherwellwishawcab.org.uk)
ADDRESS: 90 Brandon Parade, East Motherwell. ML1 1LY.
Only able to provide advice by telephone and email until further notice.
WEBSITE: North and West Sutherland Citizens Advice Bureau | Citizens Advice Scotland (cas.org.uk)
TELEPHONE: 01971 521 730
EMAIL: NWS-Bureau@NWSCAB.casonline.org.uk
ADDRESS: The Harbour Kinlochbervie IV27 4RR
OPENING HOURS
WEBSITE: Positive Action in Housing | Working Together to Change Lives (paih.org)
TELEPHONE: 0141 353 2220
EMAIL:
Through ‘Contact Us’ Form – Contact us | Positive Action in Housing (paih.org)
ADDRESS:
98 West George Street,Glasgow. G2 1PJ.
WEBSITE: Paisley Housing Association (paisleyha.org.uk)
TELEPHONE: 0141 889 7105
EMAIL: admin@paisleyha.org.uk
ADDRESS:
WEBSITE: Money and debt advice – Renfrewshire Website
TELEPHONE: 0300 300 1238
EMAIL: adviceworks@renfrewshire.gov.uk
TELEPHONE: 0131 458 5480
EMAIL (THROUGH ‘CONTACT US’ FORM): Contact Us – Prospect Community Housing – Edinburgh | Prospect Community Housing (prospectch.org.uk)
ADDRESS:
Prospect Community Housing
6 Westburn Ave,
Wester Hailes,
Edinburgh,
EH14 2TH
TELEPHONE: 0141 889 2121
EMAIL (THROUGH ‘CONTACT US’ FORM): Contact Us | Renfrewshire Citizens Advice Bureau (renfrewshirecab.org.uk)
ADDRESS: 7 Glasgow Road, Paisley. PA1 3QS.
OPENING HOURS
WEBSITE: Created by tenants, for tenants | Scottish Borders Housing Association (sbha.org.uk)
TELEPHONE: 01750 724444
ADDRESS:
TELEPHONE: 01595 694696
EMAIL (THROUGH ‘CONTACT US’ FORM): Contact Us | Shetland Islands Citizens Advice Bureau (shetlandcab.org.uk)
ADDRESS:
Market House,
14 Market Street
Lerwick ZE1 0JP
WEBSITE: Debt advice enquiry – South Lanarkshire Council
ADDRESS: Almada Street, Hamilton, South Lanarkshire, ML3 0AA
WEBSITE: Southside Housing Association | Quality Homes & Services in Glasgow (southside-ha.org)
TELEPHONE: 0141 422 1112
EMAIL: enquiries@southside-ha.co.uk
ADDRESS: Southside House, 135 Fifty Pitches Road, Glasgow, G51 4EB.
OPENING HOURS
Due to the pandemic, the Cardonald and Pollokshields offices are currently closed to the public.
Southside Housing Association are available for telephone and email enquiries:
Monday – Friday: 9:00am – 5:00pm
Click here to view Public Holidays where the offices will be closed.
WEBSITE: Shetland Islands Council – Shetland Islands Council
TELEPHONE: 01595 693535
EMAIL: info@shetland.gov.uk
‘CONTACT US’ FORM: Contact form – Shetland Islands Council
TELEPHONE: 01786 470239
EMAIL (THROUGH ‘CONTACT US’ FORM): Contact Us | Stirling District Citizens Advice Bureau (stirlingcab.org.uk)
ADDRESS:
The Norman MacEwan Centre
Cameronian Street
Stirling FK8 2DX
OPENING HOURS
Monday 10.00 – 15.00
Tuesday 10.00 – 15.00
Wednesday 10.00 – 15.00
Thursday 10.00 – 15.00
WEBSITE: Home (thaworkney.co.uk)
TELEPHONE: 01856878388
EMAIL: info@thaworkney.co.uk
‘CONTACT US’ FORM: Contact (thaworkney.co.uk)
ADDRESS: 2 West Tankerness Lane, Kirkwall, Orkney, KW15 1AL
OPENING HOURS
Monday – Friday, 9am-5pm
WEBSITE: Welcome | Thenue Housing Association
EMAIL: THROUGH ‘CONTACT US’ FORM: Contact Us (thenuehousing.co.uk)
ADDRESS:
Registered Office:
423 London Road
Glasgow
G40 1AG
Tel: 0141 550 3581
OPENING HOURS
Monday 9.00am – 4.30pm
Tuesday 9.00am – 6.00pm
Wednesday 9.00am – 4.30pm
(closed first Wednesday each month from 12.30pm)
Thursday 9.00am – 4.30pm
Friday 9.00am – 4.00pm
WEBSITE: Tighean Innse Gall – Housing and energy agency for the Outer Hebrides
TELEPHONE: 01851 706121
EMAIL: info@tighean.co.uk
‘CONTACT US’ FORM – Contact us – Tighean Innse Gall
ADDRESS:
Tighean Innse Gall
13-15 Francis Street
Stornoway
HS1 2NB
WEBSITE: The Wise Group | Social Enterprise | Lifting people out of poverty
TELEPHONE: 0141 303 3131
EMAIL: enquiries@thewisegroup.co.uk
ADDRESS:
Due to the the fact that Welfare Scotland are a non-profit organisation with extremely limited resources, they do not accept unsolicited approaches or any sales calls or emails.
WEBSITE: https://www.welfare.scot/
EMAIL:
ADDRESS: Suite 11, 115 Carstairs Street, Glasgow. G40 4JQ.
‘Contact Us’ Page – Contact Us (welfare.scot)
WEBSITE: Contact Us | West Dunbartonshire Council (west-dunbarton.gov.uk)
TELEPHONE:
01389 737000
‘CONTACT US’ FORM: Contact Centre | West Dunbartonshire Council (west-dunbarton.gov.uk)
OPENING HOURS
Monday – Thursday: 09:00 – 16:30
Friday: 09:00 – 15:30
WEBSITE: Western Isles Citizens Advice Bureau | Free, impartial and confidential advice (wicas.uk)
EMAIL: Through ‘Contact Us’ Form – Contact Us | Western Isles Citizens Advice Bureau (wicas.uk)
ADDRESS: 41-43 Westview Terrace, Stornoway. HS1 2HP
WEBSITE: West Lothian Council – West Lothian Council
TELEPHONE: 01506 280000.
‘CONTACT US’ FORM: Contact Us Online – West Lothian Council
ADDRESS:
Howden South Road
Livingston
EH54 6FF
West Lothian
United Kingdom
OPENING HOURS
Monday 8.30am – 5pm
Tuesday 8.30am – 5pm
Wednesday 8.30am – 5pm
Thursday 8.30am – 5pm
Friday 8.30am – 4pm
Saturday Closed
Sunday Closed
WEBSITE: Home | Wheatley Group (wheatley-group.com)
TELEPHONE: 0800 479 7979.
EMAIL:
Through ‘Contact Us’ Form – Online form | Wheatley Group (wheatley-group.com)
WEBSITE: Willowacre Home (westscot.co.uk)
TELEPHONE: 0141 550 5600 + choose option 4 for Community & Support Services (Willowacre Trust)
EMAIL:
For Willowacre Trust enquiries & referrals: communitysupportservices@westscot.co.uk
For West of Scotland Housing Association general enquiries:
ADDRESS:
Camlachie House,
40 Barrowfield Drive,
Camlachie,
Glasgow.
G40 3QH.
OPENING HOURS
Monday – Thursday: 9am – 5pm
Friday: 9am – 4.30pm
Saturday: Sunday: Closed