Find a referral partner

Advice Direct Scotland can act as a referral partner on your behalf, however if you have already been receiving advice from another organisation, they may already be registered with us as a trusted referral partner. 

Trusted referral partners for the project include local authorities and 3rd sector partners who are providing energy advice and/or approved money advice.

For contact information, please select the organisation from the list below.

WEBSITE: Contact Benefits team – Aberdeenshire Council

TELEPHONE: 03456 08 12 00

EMAILasat@aberdeenshire.gov.uk

ADDRESS: PO Box 18533, Inverurie, AB51 5WX.

OPENING HOURS

Monday to Friday from 9am to 5pm.

WEBSITE: www.abertayha.co.uk

TELEPHONE: 01382 903545

EMAILqueries@abertayha.co.uk

ADDRESS:
Abertay Housing Association
147 Fintry Drive
Dundee
DD4 9HE

OFFICE OPENING HOURS:
MONDAY 8.30am to 4.30pm
TUESDAY 8.30am to 4.30pm
WEDNESDAY 8.30am to 4.30pm
THURSDAY 10.00am to 6.00pm
FRIDAY 8.30am to 2.00pm

WEBSITE: www.airdriecab.co.uk

TELEPHONE: 01236 754109

EMAILContact Us | Airdrie Citizens Advice Bureau (airdriecab.co.uk)

ADDRESS:
61A Stirling Street, Airdrie. ML6 0AS

OPENING HOURS

Monday                       

9.30am – 3.30pm Telephone & Email Advice only

Tuesday           

9.30am – 3.30pm Telephone & Email Advice only

Wednesday      

9.30am – 3.30pm Telephone & Email Advice only

Thursday          

9.30am – 3.30pm Telephone & Email Advice only

Friday              

9.30am – 1pm Telephone & Email Advice only

WEBSITE: www.alienergy.org.uk

TELEPHONE: 01631 565 183

EMAIL: enquires@alienergy.org.uk

ADDRESS:
Lorn House
Albany Street
Oban
Argyll
PA34 4AR

CONTACT FORM: Contact Us | ALIenergy

WEBSITE: Angus Citizens Advice Bureau | Free, impartial and confidential advice (anguscab.org.uk)

TELEPHONE

ARBROATH – 01241 870661 MONTROSE – 01674 673263 FORFAR – 01307 467096

EMAILContact Us | Angus Citizens Advice Bureau (anguscab.org.uk)

ADDRESS:
ARBROATH – 11 Millgate, Arbroath. DD11 1NN

FORFAR – 19 Queen Street, Forfar. DD8 3AJ

MONTROSE – 32 Castle Street, Montrose. DD10 8AG

WEBSITE: Help with benefits and/or debts | Angus Council

If you prefer text Angus to 60040 (standard text charges apply) or find them on Facebook.

If you are unable to complete form or text, and are in a vulnerable situation, contact them via ACCESSLine 03452 777 778.

WEBSITE: Argyll and Bute Citizens Advice Bureau | Free, impartial and confidential advice (abcab.org.uk)

TELEPHONE: 01546 605550

EMAIL:  Through ‘Contact Us’ form – Contact Us | Argyll and Bute Citizens Advice Bureau (abcab.org.uk)

ADDRESS:  18 Argyll Street, Lochgilphead, Argyll & Bute, PA31 8NE

Please note – only providing telephone and email advice until further notice.

WEBSITE: Caithness Citizens Advice Bureau | Free, impartial and confidential advice (caithnesscab.org)

TELEPHONE: 01847 894243

EMAILbureau@caithnesscab.casonline.org.uk

ADDRESS:

1A Beach Court, Thurso. KW14 8AD
 

OPENING HOURS

Monday
10.00 – 14.00
Tuesday
10.00 – 14.00
Wednesday
10.00 – 14.00
Thursday
10.00 – 14.00
Friday
10.00 – 14.00

WEBSITE: Caledonia Housing Association – Sustainable Homes | Flexible Services & Vibrant Communities (caledoniaha.co.uk)

TELEPHONE: 0800 678 1228

Out of Hours (Emergencies): 0800 783 7937

EMAILinfo@caledoniaha.co.uk

ADDRESS:

DundeePerthBellsmyre Kirkintilloch             
118 Strathern Road,

Broughty Ferry,

Dundee,

DD5 1JW.

5 South St John’s Place,

Perth,

PH1 5SU.

 

16 Merkins Avenue,

Bellmsyre,

Dunbartonshire,

G82 3EB.

3 Cowgate,

Kirkintilloch,

Glasgow,

G66 1HW.

 

Opening Hours: Dundee, Perth

& Bellsmyre 

 

Opening Hours: 

Kirkintilloch

Monday – Thursday: 9am -5pm

Friday: 9am – 4pm

Saturday & Sunday: Closed

 

Monday 9am -12pm

Wednesday 1.30pm – 5pm

Friday 9am – 4.30pm

 

WEBSITE: Cassiltoun HA

TELEPHONE: 0141 634 2673

EMAIL:  housing@cassiltoun.org.uk

ADDRESS: Cassiltoun Housing Association, Castlemilk Stables,
59 Machrie Road, Glasgow. G45 0AZ

OPENING HOURS

Telephone lines are open Mon,

Tues, Thurs and Fri 9am – 12noon and

1pm – 4pm, Wed, 9am – 12 noon. 

Please contact the office for advice on 0141-634-2673 or email at housing@cassiltoun.org.uk 

Alternatively you can contact them via the contact form.

WEBSITE: Changeworks |

Edinburgh Office

36 Newhaven Road,
Edinburgh.
EH6 5PY
United Kingdom.
T: 0131 555 4010
F: 0131 555 2768
E: ask@changeworks.org.uk

 

Inverness Office

Fairways House,
Fairways Business Park,
Inverness.
IV2 6AA
United Kingdom.
T: 01463 259 730
E: ask@changeworks.org.uk
 
Other contact details

Contact Form: Contact us | Changeworks

Changeworks Recycling

0800 694 0158

Home Energy Scotland

0808 808 2282

WEBSITE: Debt Help in Scotland | Christians Against Poverty (capuk.org)

TELEPHONE: 0800 328 0006

Telephone: 01274 760720

AddressChristians Against Poverty, Jubilee Mill, North Street, Bradford, BD1 4EW

New enquiries helpline: 0800 328 0006

Head office client support: 01274 761 999 or contact@capuk.org (please include your six-digit case number in the subject line)

Supporter enquiries: 01274 760 761 or supporterrelations@capuk.org 

Any other enquiries: 01274 760 720 or info@capuk.org

OPENING HOURS

Please note: Citizens Advice Scotland is the umbrella body for Citizens Advice Bureaux in Scotland and don’t provide advice directly. 

WEBSITE: Citizens Advice Scotland (cas.org.uk)

TELEPHONE: 0800 028 1456

EMAIL:  ‘Contact Us’ Form – Contact CAS | Citizens Advice Scotland

OPENING HOURS

Monday – Friday, 9am to 5pm.

WEBSITE: Better Energy Pricing – Citrus Energy – Refreshingly Different

TELEPHONE: (Office Currently Closed – Use ‘Contact Us’ Form).

EMAIL:  ‘Contact Us’ Form – Contact Us – Citrus Energy

ADDRESS: 82-84 Glasgow Street, Ardrossan, Ayrshire, KA22 8EH

WEBSITE: Fuel Debt (clacks.gov.uk)

TELEPHONE: 01259 450000

EMAIL

ADDRESS:

Home Energy Advice Team
Kilncraigs, Greenside Street, Alloa, FK10 1EB

WEBSITE: Home (clydebank-ha.org.uk)

ADDRESS:
77-83 Kilbowie Road
Clydebank
G81 1BL

Telephone No: 0141 941 1044
Fax No: 0141 941 3448
Email: info@clydebank-ha.org.uk

Opening hours

Monday to Thursday: 9.00am – 5.00pm

Friday: 9.00am – 4.00pm

WEBSITE: CHAI (chaiedinburgh.org.uk)

CHAI Head Office,
5th Floor, Riverside House, 502 Gorgie Road, Edinburgh EH11 3AF

Tel: 0131 442 2100
Email: chai@chaiedinburgh.org.uk

CHAI Advice Service: 0131 442 1009

EMAIL:  Through ‘Contact Us’ form – Contact us | CHAI (chaiedinburgh.org.uk)

WEBSITE: Dalmuir Park Housing Association | Home (dpha.org)

TELEPHONE: 0141 952 2447 / 0141 951 4423

EMAIL:  admin@dpha.org.uk

ADDRESS: Beardmore House, 631 Dumbarton Road, Dalmuir, Clydebank. G81 4EU.

OPENING HOURS

Monday – Friday, 9am – 4:45pm

WEBSITE: Energy Advice | Dundee City Council

TELEPHONE: 01382 434840

EMAIL: deeap@dundeecity.gov.uk

ADDRESS: Dundee House, 50 North Lindsay Street
Dundee DD1 3YL

WEBSITE: Home | Dumfries and Galloway Citizens Advice Service (dagcas.org)

TELEPHONE: 0300 303 4321

EMAIL: info@dagcas.org

ADDRESS: Registered office at 81-85 Irish Street Dumfries DG1 2PQ

WEBSITE: Dundee Citizens Advice Bureau | Free, impartial and confidential advice (dundeecab.org.uk)

TELEPHONE: 01382 214 633

EMAIL:  Through ‘Contact Us’ Form – Contact Us | Dundee Citizens Advice Bureau (dundeecab.org.uk)

ADDRESS: Central Library, Level 4 Wellgate Centre Dundee DD1 1DB

WEBSITE: Energy Advice | Dundee City Council

TELEPHONE: 01382 434840

EMAIL: deeap@dundeecity.gov.uk

ADDRESS: Dundee House, 50 North Lindsay Street
Dundee DD1 3YL

WEBSITE: Money Matters – benefits, welfare advice and debt | Dundee City Council

TELEPHONE: 01382 431188 (option 2).

EMAIL:  welfare.rights@dundeecity.gov.uk

WEBSITE: How We Can Help | East Dunbartonshire Citizens Advice Bureau (edcab.org)

TELEPHONE: 0141 775 3220

EMAIL:  Through ‘Contact Us’ Form – Citizen Advice Contact Details | East Dunbartonshire Citizen Advice Bureau (edcab.org)

ADDRESS: Citizens Advice Bureau, 11 Alexandra Street,
Kirkintilloch, East Dunbartonshire.
G66 1HB.

WEBSITE: East Kilbride Citizens Advice Bureau | Free, impartial and confidential advice (ekcab.org.uk)

TELEPHONE: 01355 263698

EMAIL:  Through ‘Contact Us’ Form – Contact Us | East Kilbride Citizens Advice Bureau (ekcab.org.uk)

ADDRESS: 9 Olympia Way,
East Kilbride. G74 1JT.

WEBSITE: Debt – Request debt advice – My Falkirk

TELEPHONE: 01324 506070

EMAILcas@falkirk.gov.uk

ADDRESS:

Community Advice Services – Welfare Benefits
Suite 2, The Forum
Callendar Business Park
Falkirk
FK1 1XR

WEBSITE: Home (fynehomes.org.uk)

TELEPHONE: 0345 607 7117

EMAIL: postmaster@fynehomes.co.uk

ADDRESS: Registered Office:
81 Victoria Street,
Rothesay, Isle of Bute.
PA20 0AP

WEBSITE: Home | GHA

TELEPHONE: 0800 479 7979

EMAILtalk@gha.org.uk

ADDRESS: Find your local office through GHA website: Find my local office | GHA

Due to the coronavirus crisis and government restrictions GHA housing offices are currently closed and housing staff are working from home.

WEBSITE: Home – Greener Kirkcaldy

TELEPHONE: 01592 858458

EMAIL: info@greenerkirkcaldy.org.uk

ADDRESS: 8 East Fergus Place, Kirkcaldy, KY1 1XT

OPENING HOURS

Monday – Tuesday 9.30am – 4.30pm
Wednesday 12pm – 4.30pm
Thursday – Friday 9.30am – 4.30pm

WEBSITE: Home – Home Energy Scotland

TELEPHONE: 0808 808 2282

EMAIL:  ‘Get in Touch’ form – User Details – Home Energy Scotland HUB (est.org.uk)

OPENING HOURS

Monday – Friday from 8am – 8pm

Saturday from 9am – 5pm.

WEBSITE: Knowes Housing Association

TELEPHONE: 01389 877 752

EMAIL: info@knowes.org 

ADDRESS: Knowes Housing Association, 10 Field Road, Faifley, Clydebank. G81 5BX.

OPENING HOURS

Monday          9.00 am – 5.00 pm
Tuesday         9.00 am – 5.00 pm
Wednesday    9.00 am – 5.00 pm
Thursday        9.00 am – 5.00 pm
Friday             9.00 am – 4.45 pm

Closed on public holidays.

WEBSITE: Lemon Aid | The very best for the very least

TELEPHONE: 01383 631 004

EMAIL:  Through ‘Contact Us’ Form – Lemon Aid | Contact

ADDRESS: Lemon Aid, 131 Garvock Hill, Dunfermline. KY11 4JU.

WEBSITE: Home » Money Matters (moneymattersweb.co.uk)

TELEPHONE: 0141 445 5221

EMAIL:  advice@moneymattersweb.co.uk

ADDRESS: Money Matters Money Advice Centre
Orkney Street Enterprise Centre,
Unit 1, 18-20 Orkney Street,
Glasgow G51 2BX,
Scotland

For all enquiries about Money Matters’ services or to arrange an appointment for the Energy team, you can call on 0141 445 5221. All calls are being recorded for training, monitoring and GDPR purposes.

Please note that Money Matters operates a drop-in service as well as an appointment service. The Energy advice team operate by appointment.

Only able to provide advice by telephone and email until further notice.

WEBSITE: North and West Sutherland Citizens Advice Bureau | Citizens Advice Scotland (cas.org.uk)

TELEPHONE: 01971 521 730

EMAILNWS-Bureau@NWSCAB.casonline.org.uk

ADDRESS: The Harbour Kinlochbervie IV27 4RR

OPENING HOURS

Monday
9.30 – 13.00; 14.00 – 16.30
Tuesday
9.30 – 13.00; 14.00 – 16.30
Wednesday
9.30 – 13.00; 14.00 – 16.30
Thursday
9.30 – 13.00; 14.00 – 16.30
Friday
9.30 – 13.00; 14.00 – 16.30

WEBSITE: Positive Action in Housing | Working Together to Change Lives (paih.org)

TELEPHONE: 0141 353 2220

EMAIL

Through ‘Contact Us’ Form – Contact us | Positive Action in Housing (paih.org)

home@positiveactionh.org

ADDRESS:

98 West George Street,
Glasgow. G2 1PJ.

WEBSITE: Paisley Housing Association (paisleyha.org.uk)

TELEPHONE: 0141 889 7105

EMAIL: admin@paisleyha.org.uk

ADDRESS:

Paisley Housing Association,
Assurance House,
2 Lawn Street,
PAISLEY.
PA1 1HA.

WEBSITE: Money and debt advice – Renfrewshire Website

TELEPHONE: 0300 300 1238

EMAIL: adviceworks@renfrewshire.gov.uk 

WEBSITE: Prospect Community Housing – Wester Hailes, Edinburgh | Prospect Community Housing (prospectch.org.uk)

TELEPHONE: 0131 458 5480

EMAIL (THROUGH ‘CONTACT US’ FORM): Contact Us – Prospect Community Housing – Edinburgh | Prospect Community Housing (prospectch.org.uk)  

ADDRESS:

Prospect Community Housing
6 Westburn Ave,
Wester Hailes,
Edinburgh,
EH14 2TH

WEBSITE: Created by tenants, for tenants | Scottish Borders Housing Association (sbha.org.uk)

TELEPHONE: 01750 724444

ADDRESS:

REGISTERED AND MAIN OFFICE:

South Bridge House
Whinfield Road
Selkirk
TD7 5DT

WEBSITE: Debt advice enquiry – South Lanarkshire Council

ADDRESS: Almada Street, Hamilton, South Lanarkshire, ML3 0AA

WEBSITE: Southside Housing Association | Quality Homes & Services in Glasgow (southside-ha.org)

TELEPHONE: 0141 422 1112

EMAILenquiries@southside-ha.co.uk

ADDRESS: Southside House, 135 Fifty Pitches Road, Glasgow, G51 4EB.

OPENING HOURS

Due to the pandemic, the Cardonald and Pollokshields offices are currently closed to the public.

Southside Housing Association are available for telephone and email enquiries:

Monday – Friday: 9:00am – 5:00pm

Click here to view Public Holidays where the offices will be closed.

WEBSITE: Stirling District Citizens Advice Bureau | Free, impartial and confidential advice (stirlingcab.org.uk)

TELEPHONE: 01786 470239

EMAIL (THROUGH ‘CONTACT US’ FORM)Contact Us | Stirling District Citizens Advice Bureau (stirlingcab.org.uk)

ADDRESS:

The Norman MacEwan Centre
Cameronian Street
Stirling FK8 2DX

OPENING HOURS

Monday  10.00 – 15.00

Tuesday  10.00 – 15.00

Wednesday  10.00 – 15.00

Thursday  10.00 – 15.00

WEBSITE: Home (thaworkney.co.uk)

TELEPHONE: 01856878388

EMAILinfo@thaworkney.co.uk

‘CONTACT US’ FORM: Contact (thaworkney.co.uk)

ADDRESS: 2 West Tankerness Lane, Kirkwall, Orkney, KW15 1AL

OPENING HOURS

Monday – Friday, 9am-5pm

WEBSITE: Welcome | Thenue Housing Association

EMAILTHROUGH ‘CONTACT US’ FORM: Contact Us (thenuehousing.co.uk)

ADDRESS:

Registered Office:
423 London Road
Glasgow
G40 1AG
Tel: 0141 550 3581

OPENING HOURS

Monday 9.00am – 4.30pm
Tuesday 9.00am – 6.00pm
Wednesday 9.00am – 4.30pm
(closed first Wednesday each month from 12.30pm)
Thursday 9.00am – 4.30pm
Friday 9.00am – 4.00pm

WEBSITE: Tighean Innse Gall – Housing and energy agency for the Outer Hebrides

TELEPHONE: 01851 706121

EMAILinfo@tighean.co.uk

‘CONTACT US’ FORM – Contact us – Tighean Innse Gall

ADDRESS:

Tighean Innse Gall
13-15 Francis Street
Stornoway
HS1 2NB

WEBSITE: The Wise Group | Social Enterprise | Lifting people out of poverty

TELEPHONE: 0141 303 3131

EMAIL:  enquiries@thewisegroup.co.uk

ADDRESS:

The Wise Group, 72 Charlotte Street, Glasgow City. G1 5DW.

Due to the the fact that Welfare Scotland are a non-profit organisation with extremely limited resources, they do not accept unsolicited approaches or any sales calls or emails.

WEBSITE: https://www.welfare.scot/

EMAIL

ADDRESS: Suite 11, 115 Carstairs Street, Glasgow. G40 4JQ.

‘Contact Us’ Page – Contact Us (welfare.scot)

WEBSITE: Contact Us | West Dunbartonshire Council (west-dunbarton.gov.uk)

TELEPHONE:

01389 737000

‘CONTACT US’ FORM: Contact Centre | West Dunbartonshire Council (west-dunbarton.gov.uk)

OPENING HOURS

Monday – Thursday: 09:00 – 16:30
Friday: 09:00 – 15:30

WEBSITE: West Lothian Council – West Lothian Council

TELEPHONE: 01506 280000.

‘CONTACT US’ FORM: Contact Us Online – West Lothian Council

ADDRESS:

Howden South Road

Livingston

EH54 6FF

West Lothian

United Kingdom

OPENING HOURS

Monday 8.30am – 5pm
Tuesday 8.30am – 5pm
Wednesday 8.30am – 5pm
Thursday 8.30am – 5pm
Friday 8.30am – 4pm
Saturday Closed
Sunday Closed

WEBSITE: Willowacre Home (westscot.co.uk)

TELEPHONE: 0141 550 5600 + choose option 4 for Community & Support Services (Willowacre Trust) 

EMAIL

For Willowacre Trust enquiries & referrals: communitysupportservices@westscot.co.uk

For West of Scotland Housing Association general enquiries:

info@westscot.co.uk

ADDRESS:

Camlachie House,
40 Barrowfield Drive,
Camlachie,
Glasgow.

G40 3QH.

OPENING HOURS

Monday – Thursday:  9am – 5pm
Friday: 9am – 4.30pm
Saturday: Sunday: Closed