Find a referral partner

Advice Direct Scotland can act as a referral partner on your behalf, however if you have already been receiving advice from another organisation, they may already be registered with us as a trusted referral partner. 

Trusted referral partners for the project include local authorities and 3rd sector partners who are providing energy advice and/or approved money advice.

For contact information, please select the organisation from the list below.

WEBSITE: www.airdriecab.co.uk

TELEPHONE: 01236 754109

EMAILsteven.kelly@airdriecab.casonline.org.uk

ADDRESS:
61A Stirling Street, Airdrie. ML6 0AS

OPENING HOURS

Monday to Tuesday                    

9.30am – 3.30pm Telephone & Email Advice only

WEBSITE: www.alienergy.org.uk

TELEPHONE: 01631 565 183

EMAIL: enquires@alienergy.org.uk

ADDRESS:
Suite 1, Malin House, European Marine Science Park, Dunstaffnage, Oban PA37 1SZ

OPENING HOURS

Monday – Friday  9am – 5pm

CONTACT FORM: Contact Us | ALIenergy

WEBSITE: Help with benefits and/or debts | Angus Council

If you prefer text Angus to 60040 (standard text charges apply) or find them on Facebook.

If you are unable to complete form or text, and are in a vulnerable situation, contact them via ACCESSLine 03452 777 778.

Please note – only providing telephone and email advice until further notice.

WEBSITE: Caithness Citizens Advice Bureau | Free, impartial and confidential advice (caithnesscab.org)

TELEPHONE: 01847 894243

EMAILbureau@caithnesscab.casonline.org.uk

ADDRESS:

1A Beach Court, Thurso. KW14 8AD
 

OPENING HOURS

Monday
10.00 – 14.00
Tuesday
10.00 – 14.00
Wednesday
10.00 – 14.00
Thursday
10.00 – 14.00
Friday
10.00 – 14.00

WEBSITE: Caledonia Housing Association – Sustainable Homes | Flexible Services & Vibrant Communities (caledoniaha.co.uk)

TELEPHONE: 0800 678 1228

Out of Hours (Emergencies): 0800 783 7937

EMAILinfo@caledoniaha.co.uk

ADDRESS:

DundeePerthBellsmyre Kirkintilloch             
118 Strathern Road,

Broughty Ferry,

Dundee,

DD5 1JW.

5 South St John’s Place,

Perth,

PH1 5SU.

 

16 Merkins Avenue,

Bellmsyre,

Dunbartonshire,

G82 3EB.

3 Cowgate,

Kirkintilloch,

Glasgow,

G66 1HW.

 

Opening Hours: Dundee, Perth

& Bellsmyre 

 

Opening Hours: 

Kirkintilloch

Monday – Thursday: 9am -5pm

Friday: 9am – 4pm

Saturday & Sunday: Closed

 

Monday 9am -12pm

Wednesday 1.30pm – 5pm

Friday 9am – 4.30pm

 

WEBSITE: Cassiltoun HA

TELEPHONE: 0141 634 2673

EMAIL:  housing@cassiltoun.org.uk

ADDRESS: Cassiltoun Housing Association, Castlemilk Stables,
59 Machrie Road, Glasgow. G45 0AZ

OPENING HOURS

Telephone lines are open Mon,

Tues, Thurs and Fri 9am – 12noon and

1pm – 4pm, Wed, 9am – 12 noon. 

Please contact the office for advice on 0141-634-2673 or email at housing@cassiltoun.org.uk 

Alternatively you can contact them via the contact form.

WEBSITE: Changeworks |

Edinburgh Office

36 Newhaven Road,
Edinburgh.
EH6 5PY

United Kingdom.

T: 0131 555 4010
F: 0131 555 2768
E: liamkidd@changeworks.org.uk

 

Inverness Office

Fairways House,
Fairways Business Park,
Inverness.
IV2 6AA

United Kingdom.

T: 01463 259 730
E: ask@changeworks.org.uk
 
Other contact details

Contact Form: Contact us | Changeworks

Changeworks Recycling

0800 694 0158

Home Energy Scotland

0808 808 2282

WEBSITE: Debt Help in Scotland | Christians Against Poverty (capuk.org)

TELEPHONE: 0800 328 0006

Telephone: 01274 760720

AddressChristians Against Poverty, Jubilee Mill, North Street, Bradford, BD1 4EW

New enquiries helpline: 0800 328 0006

Head office client support: 01274 761 999 or contact@capuk.org (please include your six-digit case number in the subject line)

Supporter enquiries: 01274 760 761 or supporterrelations@capuk.org 

Any other enquiries: 01274 760 720 or liamkidd@changeworks.org.uk

OPENING HOURS

Please note: Citizens Advice Scotland is the umbrella body for Citizens Advice Bureaux in Scotland and don’t provide advice directly. 

WEBSITE: Citizens Advice Scotland (cas.org.uk)

TELEPHONE: 0800 028 1456

EMAIL:  ‘Contact Us’ Form – Contact CAS | Citizens Advice Scotland

OPENING HOURS

Monday – Friday, 9am to 5pm.

WEBSITE: Better Energy Pricing – Citrus Energy – Refreshingly Different

TELEPHONE: (Office Currently Closed – Use ‘Contact Us’ Form).

EMAIL:  ‘Contact Us’ Form – Contact Us – Citrus Energy

ADDRESS: 82-84 Glasgow Street, Ardrossan, Ayrshire, KA22 8EH

WEBSITE: Fuel Debt (clacks.gov.uk)

TELEPHONE: 01259 450000

EMAIL:

ADDRESS: Kilncraigs, Greenside St, Alloa FK10 1EB

OPENING HOURS: Monday – Friday, 9am – 5pm.

WEBSITE: Home (clydebank-ha.org.uk)

ADDRESS:
77-83 Kilbowie Road
Clydebank
G81 1BL

Telephone No: 0141 941 1044
Fax No: 0141 941 3448
Email: info@clydebank-ha.org.uk

Opening hours

Monday to Thursday: 9.00am – 5.00pm

Friday: 9.00am – 4.00pm

WEBSITE: CHAI (chaiedinburgh.org.uk)

CHAI Head Office,
5th Floor, Riverside House, 502 Gorgie Road, Edinburgh EH11 3AF

Tel: 0131 442 2100
Email: chai@chaiedinburgh.org.uk

CHAI Advice Service: 0131 442 1009

EMAIL:  Through ‘Contact Us’ form – Contact us | CHAI (chaiedinburgh.org.uk)

WEBSITE: Willowacre Home (westscot.co.uk)

TELEPHONE: 01294 468360 

EMAIL: jduff@chaltd.org

ADDRESS: Marina Quay, Dock Rd, Ardrossan KA22 8DA

OPENING HOURS

Monday – Thursday:  9am – 5pm

Friday:  9am – 4:30pm

WEBSITE: Dalmuir Park Housing Association | Home (dpha.org)

TELEPHONE: 0141 952 2447 / 0141 951 4423

EMAIL:  admin@dpha.org.uk

ADDRESS: Beardmore House, 631 Dumbarton Road, Dalmuir, Clydebank. G81 4EU.

OPENING HOURS

Monday – Friday, 9am – 4:45pm

WEBSITE: Energy Advice | Dundee City Council

TELEPHONE: 01382 434840

EMAIL: deeap@dundeecity.gov.uk

ADDRESS: Dundee House, 50 North Lindsay Street
Dundee DD1 3YL

WEBSITE: Home | Dumfries and Galloway Citizens Advice Service (dagcas.org)

TELEPHONE: 0300 303 4321

EMAIL: pam.rixon@dagcas.org

ADDRESS: Registered office at 81-85 Irish Street Dumfries DG1 2PQ

WEBSITE: Dundee Citizens Advice Bureau | Free, impartial and confidential advice (dundeecab.org.uk)

TELEPHONE: 01382 214 633

EMAIL: bureau@dundeecab.casonline.org.uk

ADDRESS: Central Library, Level 4 Wellgate Centre Dundee DD1 1DB

OPENING HOURS: 10am – 3pm

The HUB Community Action Centre

24-26 Friars Vennel

Dumfries

DG7 3TS

helpwithheatingscheme@thehubdg.org.uk

 

 

WEBSITE: Energy Advice | Dundee City Council

TELEPHONE: 01382 434840

EMAIL: deeap@dundeecity.gov.uk

ADDRESS: Dundee House, 50 North Lindsay Street
Dundee DD1 3YL

WEBSITE: Money Matters – benefits, welfare advice and debt | Dundee City Council

TELEPHONE: 01382 434000 or 01382 432450

EMAIL: ashley.jackson@dundeecity.gov.uk or alex.kane@dundeecity.gov.uk

ADDRESS: Dundee House, 50 North Lindsay Street, Dundee, DD1 1QE  or  Brooksbank Centre Pitairlie Rd, Mid Craigie Rd, Dundee DD4 8DG

OPENING HOURS: Monday, Tuesday, Thursday and Friday, 8.30am to 5.00pm

WEBSITE: How We Can Help | East Dunbartonshire Citizens Advice Bureau (edcab.org)

TELEPHONE: 0141 775 3220

EMAIL:  Through ‘Contact Us’ Form – Citizen Advice Contact Details | East Dunbartonshire Citizen Advice Bureau (edcab.org)

ADDRESS: Citizens Advice Bureau, 11 Alexandra Street,
Kirkintilloch, East Dunbartonshire.
G66 1HB.

WEBSITE: East Kilbride Citizens Advice Bureau | Free, impartial and confidential advice (ekcab.org.uk)

TELEPHONE: 01355 263698

EMAIL:  Through ‘Contact Us’ Form – Contact Us | East Kilbride Citizens Advice Bureau (ekcab.org.uk)

ADDRESS: 9 Olympia Way,
East Kilbride. G74 1JT.

OPENING HOURS: Monday – Friday, 9am-5pm.

WEBSITE: https://www.falkirk.gov.uk/services/benefits-support/help-with-welfare-benefits.aspx

TELEPHONE: 01324 506070

EMAIL: cas@falkirk.gov.uk

ADDRESS: 4 Central Park, Central Boulevard, Larbert, FK5 4RU  or  

Suite 2, The Forum

Callendar Business Park, Falkirk, FK1 1XR

OPENING HOURS: Monday to Friday, 10am -12pm and 2pm – 4pm 

 

WEBSITE: https://www.falkirk.gov.uk/services/benefits-support/help-with-welfare-benefits.aspx

TELEPHONE: +441324 506735

EMAIL: debtadvice@falkirk.gov.uk

ADDRESS: 4 Central Park, Central Boulevard, Larbert, FK5 4RU  or  

Suite 2, The Forum

Callendar Business Park, Falkirk, FK1 1XR

 

WEBSITE: Heating advice | Fife Council

TELEPHONE: 0341550000

OPENING HOURS: 9am – 5pm 

ADDRESS: Fife House, North St, Glenrothes KY7 5LT

WEBSITE: Home (fynehomes.org.uk)

TELEPHONE: 0345 607 7117

EMAIL: postmaster@fynehomes.co.uk

ADDRESS: Registered Office:
81 Victoria Street,
Rothesay, Isle of Bute.
PA20 0AP

WEBSITE: Home | GHA

TELEPHONE: 0800 479 7979

EMAILtalk@gha.org.uk

ADDRESS: Find your local office through GHA website: Find my local office | GHA

Due to the coronavirus crisis and government restrictions GHA housing offices are currently closed and housing staff are working from home.

WEBSITE: Willowacre Home (westscot.co.uk)

TELEPHONE: 01414400308 

EMAIL: diane.miles@govanha.org.uk

ADDRESS: 35 McKechnie St, Govan, Glasgow G51 3AQ

OPENING HOURS

Monday – Friday, 8:30 to 1700 (Wednesday close 1200)
Friday: 9am – 4.30pm
Saturday: Sunday: Closed

WEBSITE: Home – Greener Kirkcaldy

TELEPHONE: 01592 858458

EMAIL: info@greenerkirkcaldy.org.uk

ADDRESS: 8 East Fergus Place, Kirkcaldy, KY1 1XT

OPENING HOURS

Monday – Friday, 9am – 4.30pm

WEBSITE: Home – Home Energy Scotland

TELEPHONE: 0808 808 2282

EMAIL:  ‘Get in Touch’ form – User Details – Home Energy Scotland HUB (est.org.uk)

 

ADDRESS

94 Ocean Dr, Leith, Edinburgh EH6 6JH

OPENING HOURS

Monday – Friday, 8am – 8pm, and Saturday 9am – 5pm

WEBSITE: Knowes Housing Association

TELEPHONE: 01389 877 752

EMAIL: info@knowes.org 

ADDRESS: Knowes Housing Association, 10 Field Road, Faifley, Clydebank. G81 5BX.

OPENING HOURS

Monday          9.00 am – 5.00 pm
Tuesday         9.00 am – 5.00 pm
Wednesday    9.00 am – 5.00 pm
Thursday        9.00 am – 5.00 pm
Friday             9.00 am – 4.45 pm

Closed on public holidays.

WEBSITE: Lemon Aid | The very best for the very least

TELEPHONE: 01383 631 004

EMAIL:  Through ‘Contact Us’ Form – Lemon Aid | Contact

ADDRESS: Lemon Aid, 131 Garvock Hill, Dunfermline. KY11 4JU.

WEBSITE: Home » Money Matters (moneymattersweb.co.uk)

TELEPHONE: 0141 445 5221

EMAIL:  advice@moneymattersweb.co.uk

ADDRESS: Money Matters Money Advice Centre
Orkney Street Enterprise Centre,
Unit 1, 18-20 Orkney Street,
Glasgow G51 2BX,
Scotland

For all enquiries about Money Matters’ services or to arrange an appointment for the Energy team, you can call on 0141 445 5221. All calls are being recorded for training, monitoring and GDPR purposes.

Please note that Money Matters operates a drop-in service as well as an appointment service. The Energy advice team operate by appointment.

WEBSITE: Home » Money Matters (moneymattersweb.co.uk)

TELEPHONE: 01343 550088

EMAIL: mary.riley@moraycab.org.uk

ADDRESS: 6 Moss St, Elgin IV30 1LU

OPENING HOURS: Monday – Friday, 9:30am-12:30pm

WEBSITE: Motherwell & Wishaw Citizens Advice Bureau | Free, impartial and confidential advice (motherwellwishawcab.org.uk)

TELEPHONE: 01698 265349

EMAIL: caroline.diplacito@motherwellcab.casonline.org.uk

ADDRESS: 90 Brandon Parade, East Motherwell. ML1 1LY.

OPENING HOURS: 9:30am – 1:30am

Only able to provide advice by telephone and email until further notice.

WEBSITE: North and West Sutherland Citizens Advice Bureau | Citizens Advice Scotland (cas.org.uk)

TELEPHONE: 01971 521 730

EMAILNWS-Bureau@NWSCAB.casonline.org.uk

ADDRESS: The Harbour Kinlochbervie IV27 4RR

OPENING HOURS

Monday-Friday,
9am-1pm and 2pm-4:30pm

WEBSITE: Paisley Housing Association (paisleyha.org.uk)

TELEPHONE: 07737 816 221

EMAIL: george.macphail@paisleyha.org.uk

ADDRESS:

Paisley Housing Association,
Assurance House,
2 Lawn Street,
PAISLEY.
PA1 1HA.
 

OPENING HOUSING:

Monday – Friday, 9am – 5pm (Friday close 4pm)

WEBSITE: https://www.placesforpeople.co.uk/about-us/community/community-projects/chai

TELEPHONE: 01314421009

EMAIL: jacquie.clayton@chaiedinburgh.org.uk

ADDRESS: House (5th floor, Riverside, 502 Gorgie Rd, Edinburgh EH11 3AF

OPENING HOURS: 9:30am – 3pm

WEBSITE: Positive Action in Housing | Working Together to Change Lives (paih.org)

TELEPHONE: 0141 353 2220

EMAIL

Through ‘Contact Us’ Form – Contact us | Positive Action in Housing (paih.org)

home@positiveactionh.org

ADDRESS:

98 West George Street,
Glasgow. G2 1PJ.

WEBSITE: Prospect Community Housing – Wester Hailes, Edinburgh | Prospect Community Housing (prospectch.org.uk)

TELEPHONE: 0131 458 5480

EMAIL (THROUGH ‘CONTACT US’ FORM): Contact Us – Prospect Community Housing – Edinburgh | Prospect Community Housing (prospectch.org.uk)  

ADDRESS:

Prospect Community Housing
6 Westburn Ave,
Wester Hailes,
Edinburgh,
EH14 2TH

WEBSITE: Renfrewshire Citizens Advice Bureau | Free, impartial and confidential advice (renfrewshirecab.org.uk)

TELEPHONE: 0141 889 2121

EMAILkevin.montgomery@paisleycab.casonline.org.uk

ADDRESS: Sherwood House, 7 Glasgow Road, Paisley. PA1 3QS.

OPENING HOURS

Monday – Friday, 8:45am – 16:45pm

WEBSITE: Money and debt advice – Renfrewshire Website

TELEPHONE: 0141 889 2121

EMAIL: brian.mckeown@renfrewshire.gov.uk

ADDRESS: Renfrewshire House Cotton St, Paisley PA3 9UW

OPENING HOURS: Monday – Friday, 8:45am – 16:45pm

WEBSITE: Created by tenants, for tenants | Scottish Borders Housing Association (sbha.org.uk)

TELEPHONE: 01750 724444

ADDRESS:

REGISTERED AND MAIN OFFICE:

South Bridge House
Whinfield Road
Selkirk
TD7 5DT

WEBSITE: https://www.slcab.org.uk/

TELEPHONE: 01478 612032

EMAIL: adviser@slcab.org.uk

CONTACT US FORM: https://www.slcab.org.uk/contact-us

ADDRESS: The Green Portree, Isle of Skye IV51 9BT

WEBSITE: Debt advice enquiry – South Lanarkshire Council

ADDRESS: 30 Union St, Larkhall ML9 1DR30 Union St, Larkhall ML9 1DR

PHONE NUMBER: 03031231008

EMAIL: david.miller@southlanarkshire.gov.uk

OPENING HOURS:

Monday 9:15 am–4:45 pm

Tuesday 1:15–4:45 pm

Wednesday 9:15 am 4:45 pm

Thursday 9:15 am–4:45 pm

Friday 10 am–4:15 pm

 

WEBSITE: Southside Housing Association | Quality Homes & Services in Glasgow (southside-ha.org)

TELEPHONE: 0141 422 1112

EMAILgmclaughlin@southside-ha.co.uk

ADDRESS: Southside House, 135 Fifty Pitches Road, Glasgow, G51 4EB.

OPENING HOURS

Monday – Friday: 9:00am – 5:00pm

Click here to view Public Holidays where the offices will be closed.

WEBSITE: Stirling District Citizens Advice Bureau | Free, impartial and confidential advice (stirlingcab.org.uk)

TELEPHONE: 01786 470239

EMAIL: eleanor.reynard@stirlingcab.casonline.org.uk

ADDRESS:

The Norman MacEwan Centre
Cameronian Street
Stirling FK8 2DX

OPENING HOURS

Monday to Friday:  10am – 3pm

WEBSITE: Contact Form (thaworkney.co.uk)

TELEPHONE: 01856878388

EMAILinfo@thaworkney.co.uk

‘CONTACT US’ FORM: Contact (thaworkney.co.uk)

ADDRESS: 2 West Tankerness Lane, Kirkwall, Orkney, KW15 1AL

OPENING HOURS

Monday – Friday, 9:30am-5pm

WEBSITE: Welcome | Thenue Housing Association

EMAIL: thomas.ucci@thenuehousing.co.uk

ADDRESS:

Registered Office:
423 London Road
Glasgow
G40 1AG
Tel: 0141 550 3581

OPENING HOURS

MondayFriday: 10.00am – 4.00pm

WEBSITE: Tighean Innse Gall – Housing and energy agency for the Outer Hebrides

TELEPHONE: 01851 706121

EMAILinfo@tighean.co.uk

‘CONTACT US’ FORM – Contact us – Tighean Innse Gall

ADDRESS:

Tighean Innse Gall
13-15 Francis Street
Stornoway
HS1 2NB

WEBSITE: The Wise Group | Social Enterprise | Lifting people out of poverty

TELEPHONE: 0141 303 3131

EMAIL:  enquiries@thewisegroup.co.uk

ADDRESS: 62 Templeton Street Templeton Business Centre Third Floor Doges, Glasgow G40 1DA

OPENING HOURS: Monday – Friday, 9am – 5pm

Due to the the fact that Welfare Scotland are a non-profit organisation with extremely limited resources, they do not accept unsolicited approaches or any sales calls or emails.

WEBSITE: https://www.welfare.scot/

EMAIL

ADDRESS: Suite 11, 115 Carstairs Street, Glasgow. G40 4JQ.

‘Contact Us’ Page – Contact Us (welfare.scot)

WEBSITE: Contact Us | West Dunbartonshire Council (west-dunbarton.gov.uk)

TELEPHONE: 0800 484 0136

EMAIL: donna.bell@dumbartoncab.casonline.org.uk

ADDRESS: 179 High St, Dumbarton G82 1NW

‘CONTACT US’ FORM: Contact Centre | West Dunbartonshire Council (west-dunbarton.gov.uk)

OPENING HOURS

Monday – Friday: 8:30am – 16:30pm

WEBSITE: Western Isles Citizens Advice Bureau | Free, impartial and confidential advice (wicas.uk)

EMAIL: kenneth.macleod@lewiscab.casonline.org.uk

CONTACT: 01851 705727

ADDRESS: 41-43 Westview Terrace, Stornoway. HS1 2HP

OPENING HOURS: Monday – Friday: 10am – 1pm and 2pm – 4pm

WEBSITE: West Lothian Council – West Lothian Council

TELEPHONE: 01506 280000.

‘CONTACT US’ FORM: Contact Us Online – West Lothian Council

ADDRESS:

Howden South Road

Livingston

EH54 6FF

West Lothian

United Kingdom

OPENING HOURS

Monday 8.30am – 5pm
Tuesday 8.30am – 5pm
Wednesday 8.30am – 5pm
Thursday 8.30am – 5pm
Friday 8.30am – 4pm
Saturday Closed
Sunday Closed

WEBSITE: Home | Wheatley Group (wheatley-group.com)

TELEPHONE: 0800 479 7979

EMAIL: emma.boyd@wheatley-group.com

ADDRESS: Wheatley House, 25 Cochrane St, Glasgow G1 1HL

OPENING HOURS: Monday – Friday, 9am-5pm

WEBSITE: Willowacre Home (westscot.co.uk)

TELEPHONE: 0141 550 5612

EMAIL: kevin.bonaccorsi@westscot.co.uk

ADDRESS:

Camlachie House,
40 Barrowfield Drive,
Camlachie,
Glasgow.

G40 3QH.

OPENING HOURS

Monday – Thursday:  9am – 5pm
Friday: 9am – 4.30pm
Saturday: Sunday: Closed