Find a referral partner
Advice Direct Scotland can act as a referral partner on your behalf, however if you have already been receiving advice from another organisation, they may already be registered with us as a trusted referral partner.
Trusted referral partners for the project include local authorities and 3rd sector partners who are providing energy advice and/or approved money advice.
For contact information, please select the organisation from the list below.
WEBSITE: Contact Benefits team – Aberdeenshire Council
TELEPHONE: 03456081208
EMAIL: angela.spence2@aberdeenshire.gov.uk
ADDRESS: 25 Gordon Street, Huntly AB54 8AL
OPENING HOURS
Monday to Friday from 8:45am to 1pm.
WEBSITE: www.airdriecab.co.uk
TELEPHONE: 01236 754109
EMAIL: steven.kelly@airdriecab.casonline.org.uk
ADDRESS:
61A Stirling Street, Airdrie. ML6 0AS
OPENING HOURS
Monday to Tuesday
9.30am – 3.30pm Telephone & Email Advice only
WEBSITE: www.alienergy.org.uk
TELEPHONE: 01631 565 183
EMAIL: enquires@alienergy.org.uk
ADDRESS:
Suite 1, Malin House, European Marine Science Park, Dunstaffnage, Oban PA37 1SZ
OPENING HOURS
Monday – Friday 9am – 5pm
CONTACT FORM: Contact Us | ALIenergy
WEBSITE: Help with benefits and/or debts | Angus Council
If you prefer text Angus to 60040 (standard text charges apply) or find them on Facebook.
If you are unable to complete form or text, and are in a vulnerable situation, contact them via ACCESSLine 03452 777 778.
Please note – only providing telephone and email advice until further notice.
WEBSITE: Caithness Citizens Advice Bureau | Free, impartial and confidential advice (caithnesscab.org)
TELEPHONE: 01847 894243
EMAIL: bureau@caithnesscab.casonline.org.uk
ADDRESS:
OPENING HOURS
TELEPHONE: 0800 678 1228
Out of Hours (Emergencies): 0800 783 7937
EMAIL: info@caledoniaha.co.uk
ADDRESS:
| Dundee | Perth | Bellsmyre | Kirkintilloch |
| 118 Strathern Road, Broughty Ferry, Dundee, DD5 1JW. | 5 South St John’s Place, Perth, PH1 5SU.
| 16 Merkins Avenue, Bellmsyre, Dunbartonshire, G82 3EB. | 3 Cowgate, Kirkintilloch, Glasgow, G66 1HW. |
Opening Hours: Dundee, Perth & Bellsmyre | Opening Hours: Kirkintilloch | ||
Monday – Thursday: 9am -5pm Friday: 9am – 4pm Saturday & Sunday: Closed | Monday 9am -12pm Wednesday 1.30pm – 5pm Friday 9am – 4.30pm | ||
WEBSITE: Cassiltoun HA
TELEPHONE: 0141 634 2673
EMAIL: housing@cassiltoun.org.uk
ADDRESS: Cassiltoun Housing Association, Castlemilk Stables,
59 Machrie Road, Glasgow. G45 0AZ
OPENING HOURS
Telephone lines are open Mon,
Tues, Thurs and Fri 9am – 12noon and
1pm – 4pm, Wed, 9am – 12 noon.
Please contact the office for advice on 0141-634-2673 or email at housing@cassiltoun.org.uk
Alternatively you can contact them via the contact form.
WEBSITE: Changeworks |
Edinburgh Office
United Kingdom.
Inverness Office
United Kingdom.
Other contact details
Contact Form: Contact us | Changeworks
Changeworks Recycling
0800 694 0158
Home Energy Scotland
0808 808 2282
WEBSITE: Debt Help in Scotland | Christians Against Poverty (capuk.org)
TELEPHONE: 0800 328 0006
Telephone: 01274 760720
Address: Christians Against Poverty, Jubilee Mill, North Street, Bradford, BD1 4EW
New enquiries helpline: 0800 328 0006
Head office client support: 01274 761 999 or contact@capuk.org (please include your six-digit case number in the subject line)
Supporter enquiries: 01274 760 761 or supporterrelations@capuk.org
Any other enquiries: 01274 760 720 or liamkidd@changeworks.org.uk
OPENING HOURS
Please note: Citizens Advice Scotland is the umbrella body for Citizens Advice Bureaux in Scotland and don’t provide advice directly.
WEBSITE: Citizens Advice Scotland (cas.org.uk)
TELEPHONE: 0800 028 1456
EMAIL: ‘Contact Us’ Form – Contact CAS | Citizens Advice Scotland
OPENING HOURS
Monday – Friday, 9am to 5pm.
WEBSITE: Better Energy Pricing – Citrus Energy – Refreshingly Different
TELEPHONE: (Office Currently Closed – Use ‘Contact Us’ Form).
EMAIL: ‘Contact Us’ Form – Contact Us – Citrus Energy
ADDRESS: 82-84 Glasgow Street, Ardrossan, Ayrshire, KA22 8EH
WEBSITE: Fuel Debt (clacks.gov.uk)
TELEPHONE: 01259 450000
EMAIL: customerservice@clacks.gov.uk
ADDRESS: Kilncraigs, Greenside St, Alloa FK10 1EB
OPENING HOURS: Monday – Friday, 9am – 5pm.
WEBSITE: Home (clydebank-ha.org.uk)
ADDRESS:
77-83 Kilbowie Road
Clydebank
G81 1BL
Telephone No: 0141 941 1044
Fax No: 0141 941 3448
Email: info@clydebank-ha.org.uk
Opening hours
Monday to Thursday: 9.00am – 5.00pm
Friday: 9.00am – 4.00pm
WEBSITE: CHAI (chaiedinburgh.org.uk)
CHAI Head Office,
5th Floor, Riverside House, 502 Gorgie Road, Edinburgh EH11 3AF
Tel: 0131 442 2100
Email: chai@chaiedinburgh.org.uk
CHAI Advice Service: 0131 442 1009
EMAIL: Through ‘Contact Us’ form – Contact us | CHAI (chaiedinburgh.org.uk)
WEBSITE: Willowacre Home (westscot.co.uk)
TELEPHONE: 01294 468360
EMAIL: jduff@chaltd.org
ADDRESS: Marina Quay, Dock Rd, Ardrossan KA22 8DA
OPENING HOURS
Monday – Thursday: 9am – 5pm
Friday: 9am – 4:30pm
WEBSITE: Dalmuir Park Housing Association | Home (dpha.org)
TELEPHONE: 0141 952 2447 / 0141 951 4423
EMAIL: admin@dpha.org.uk
ADDRESS: Beardmore House, 631 Dumbarton Road, Dalmuir, Clydebank. G81 4EU.
OPENING HOURS
Monday – Friday, 9am – 4:45pm
WEBSITE: Energy Advice | Dundee City Council
TELEPHONE: 01382 434840
EMAIL: deeap@dundeecity.gov.uk
ADDRESS: Dundee House, 50 North Lindsay Street
Dundee DD1 3YL
WEBSITE: Home | Dumfries and Galloway Citizens Advice Service (dagcas.org)
TELEPHONE: 0300 303 4321
EMAIL: pam.rixon@dagcas.org
ADDRESS: Registered office at 81-85 Irish Street Dumfries DG1 2PQ
WEBSITE: Dundee Citizens Advice Bureau | Free, impartial and confidential advice (dundeecab.org.uk)
TELEPHONE: 01382 214 633
EMAIL: bureau@dundeecab.casonline.org.uk
ADDRESS: Central Library, Level 4 Wellgate Centre Dundee DD1 1DB
OPENING HOURS: 10am – 3pm
The HUB Community Action Centre
24-26 Friars Vennel
Dumfries
DG7 3TS
helpwithheatingscheme@thehubdg.org.uk
WEBSITE: Energy Advice | Dundee City Council
TELEPHONE: 01382 434840
EMAIL: deeap@dundeecity.gov.uk
ADDRESS: Dundee House, 50 North Lindsay Street
Dundee DD1 3YL
WEBSITE: Money Matters – benefits, welfare advice and debt | Dundee City Council
TELEPHONE: 01382 434000 or 01382 432450
EMAIL: ashley.jackson@dundeecity.gov.uk or alex.kane@dundeecity.gov.uk
ADDRESS: Dundee House, 50 North Lindsay Street, Dundee, DD1 1QE or Brooksbank Centre Pitairlie Rd, Mid Craigie Rd, Dundee DD4 8DG
OPENING HOURS: Monday, Tuesday, Thursday and Friday, 8.30am to 5.00pm
WEBSITE: How We Can Help | East Dunbartonshire Citizens Advice Bureau (edcab.org)
TELEPHONE: 0141 775 3220
EMAIL: Through ‘Contact Us’ Form – Citizen Advice Contact Details | East Dunbartonshire Citizen Advice Bureau (edcab.org)
ADDRESS: Citizens Advice Bureau, 11 Alexandra Street,
Kirkintilloch, East Dunbartonshire.
G66 1HB.
WEBSITE: East Kilbride Citizens Advice Bureau | Free, impartial and confidential advice (ekcab.org.uk)
TELEPHONE: 01355 263698
EMAIL: Through ‘Contact Us’ Form – Contact Us | East Kilbride Citizens Advice Bureau (ekcab.org.uk)
ADDRESS: 9 Olympia Way,
East Kilbride. G74 1JT.
OPENING HOURS: Monday – Friday, 9am-5pm.
WEBSITE: https://www.falkirk.gov.uk/services/benefits-support/help-with-welfare-benefits.aspx
TELEPHONE: 01324 506070
EMAIL: cas@falkirk.gov.uk
ADDRESS: 4 Central Park, Central Boulevard, Larbert, FK5 4RU or
Suite 2, The Forum
Callendar Business Park, Falkirk, FK1 1XR
OPENING HOURS: Monday to Friday, 10am -12pm and 2pm – 4pm
WEBSITE: https://www.falkirk.gov.uk/services/benefits-support/help-with-welfare-benefits.aspx
TELEPHONE: +441324 506735
EMAIL: debtadvice@falkirk.gov.uk
ADDRESS: 4 Central Park, Central Boulevard, Larbert, FK5 4RU or
Suite 2, The Forum
Callendar Business Park, Falkirk, FK1 1XR
WEBSITE: Heating advice | Fife Council
TELEPHONE: 0341550000
OPENING HOURS: 9am – 5pm
ADDRESS: Fife House, North St, Glenrothes KY7 5LT
WEBSITE: Home (fynehomes.org.uk)
TELEPHONE: 0345 607 7117
EMAIL: postmaster@fynehomes.co.uk
ADDRESS: Registered Office:
81 Victoria Street,
Rothesay, Isle of Bute.
PA20 0AP
WEBSITE: Home | GHA
TELEPHONE: 0800 479 7979
EMAIL: talk@gha.org.uk
ADDRESS: Find your local office through GHA website: Find my local office | GHA
Due to the coronavirus crisis and government restrictions GHA housing offices are currently closed and housing staff are working from home.
WEBSITE: Willowacre Home (westscot.co.uk)
TELEPHONE: 01414400308
EMAIL: diane.miles@govanha.org.uk
ADDRESS: 35 McKechnie St, Govan, Glasgow G51 3AQ
OPENING HOURS
Monday – Friday, 8:30 to 1700 (Wednesday close 1200)
Friday: 9am – 4.30pm
Saturday: Sunday: Closed
WEBSITE: Home – Greener Kirkcaldy
TELEPHONE: 01592 858458
EMAIL: info@greenerkirkcaldy.org.uk
ADDRESS: 8 East Fergus Place, Kirkcaldy, KY1 1XT
OPENING HOURS
Monday – Friday, 9am – 4.30pm
WEBSITE: Home – Home Energy Scotland
TELEPHONE: 0808 808 2282
EMAIL: ‘Get in Touch’ form – User Details – Home Energy Scotland HUB (est.org.uk)
ADDRESS
94 Ocean Dr, Leith, Edinburgh EH6 6JH
OPENING HOURS
Monday – Friday, 8am – 8pm, and Saturday 9am – 5pm
WEBSITE: Knowes Housing Association
TELEPHONE: 01389 877 752
EMAIL: info@knowes.org
ADDRESS: Knowes Housing Association, 10 Field Road, Faifley, Clydebank. G81 5BX.
OPENING HOURS
Monday 9.00 am – 5.00 pm
Tuesday 9.00 am – 5.00 pm
Wednesday 9.00 am – 5.00 pm
Thursday 9.00 am – 5.00 pm
Friday 9.00 am – 4.45 pm
Closed on public holidays.
WEBSITE: Lemon Aid | The very best for the very least
TELEPHONE: 01383 631 004
EMAIL: Through ‘Contact Us’ Form – Lemon Aid | Contact
ADDRESS: Lemon Aid, 131 Garvock Hill, Dunfermline. KY11 4JU.
WEBSITE: Home » Money Matters (moneymattersweb.co.uk)
TELEPHONE: 0141 445 5221
EMAIL: advice@moneymattersweb.co.uk
ADDRESS: Money Matters Money Advice Centre
Orkney Street Enterprise Centre,
Unit 1, 18-20 Orkney Street,
Glasgow G51 2BX,
Scotland
For all enquiries about Money Matters’ services or to arrange an appointment for the Energy team, you can call on 0141 445 5221. All calls are being recorded for training, monitoring and GDPR purposes.
Please note that Money Matters operates a drop-in service as well as an appointment service. The Energy advice team operate by appointment.
WEBSITE: Home » Money Matters (moneymattersweb.co.uk)
TELEPHONE: 01343 550088
EMAIL: mary.riley@moraycab.org.uk
ADDRESS: 6 Moss St, Elgin IV30 1LU
OPENING HOURS: Monday – Friday, 9:30am-12:30pm
TELEPHONE: 01698 265349
EMAIL: caroline.diplacito@motherwellcab.casonline.org.uk
ADDRESS: 90 Brandon Parade, East Motherwell. ML1 1LY.
OPENING HOURS: 9:30am – 1:30am
Only able to provide advice by telephone and email until further notice.
WEBSITE: North and West Sutherland Citizens Advice Bureau | Citizens Advice Scotland (cas.org.uk)
TELEPHONE: 01971 521 730
EMAIL: NWS-Bureau@NWSCAB.casonline.org.uk
ADDRESS: The Harbour Kinlochbervie IV27 4RR
OPENING HOURS
WEBSITE: Paisley Housing Association (paisleyha.org.uk)
TELEPHONE: 07737 816 221
EMAIL: george.macphail@paisleyha.org.uk
ADDRESS:
OPENING HOUSING:
WEBSITE: https://www.placesforpeople.co.uk/about-us/community/community-projects/chai
TELEPHONE: 01314421009
EMAIL: jacquie.clayton@chaiedinburgh.org.uk
ADDRESS: House (5th floor, Riverside, 502 Gorgie Rd, Edinburgh EH11 3AF
OPENING HOURS: 9:30am – 3pm
WEBSITE: Positive Action in Housing | Working Together to Change Lives (paih.org)
TELEPHONE: 0141 353 2220
EMAIL:
Through ‘Contact Us’ Form – Contact us | Positive Action in Housing (paih.org)
ADDRESS:
98 West George Street,Glasgow. G2 1PJ.
TELEPHONE: 0131 458 5480
EMAIL (THROUGH ‘CONTACT US’ FORM): Contact Us – Prospect Community Housing – Edinburgh | Prospect Community Housing (prospectch.org.uk)
ADDRESS:
Prospect Community Housing
6 Westburn Ave,
Wester Hailes,
Edinburgh,
EH14 2TH
TELEPHONE: 0141 889 2121
EMAIL: kevin.montgomery@paisleycab.casonline.org.uk
ADDRESS: Sherwood House, 7 Glasgow Road, Paisley. PA1 3QS.
OPENING HOURS
Monday – Friday, 8:45am – 16:45pm
WEBSITE: Money and debt advice – Renfrewshire Website
TELEPHONE: 0141 889 2121
EMAIL: brian.mckeown@renfrewshire.gov.uk
ADDRESS: Renfrewshire House Cotton St, Paisley PA3 9UW
OPENING HOURS: Monday – Friday, 8:45am – 16:45pm
WEBSITE: Created by tenants, for tenants | Scottish Borders Housing Association (sbha.org.uk)
TELEPHONE: 01750 724444
ADDRESS:
TELEPHONE: 01595 694696
EMAIL (THROUGH ‘CONTACT US’ FORM): Contact Us | Shetland Islands Citizens Advice Bureau (shetlandcab.org.uk)
ADDRESS:
Market House,
14 Market Street
Lerwick ZE1 0JP
WEBSITE: Shetland Islands Council – Shetland Islands Council
TELEPHONE: 01595 693535
EMAIL: info@shetland.gov.uk
‘CONTACT US’ FORM: Contact form – Shetland Islands Council
WEBSITE: https://www.slcab.org.uk/
TELEPHONE: 01478 612032
EMAIL: adviser@slcab.org.uk
CONTACT US FORM: https://www.slcab.org.uk/contact-us
ADDRESS: The Green Portree, Isle of Skye IV51 9BT
WEBSITE: Debt advice enquiry – South Lanarkshire Council
ADDRESS: 30 Union St, Larkhall ML9 1DR30 Union St, Larkhall ML9 1DR
PHONE NUMBER: 03031231008
EMAIL: david.miller@southlanarkshire.gov.uk
OPENING HOURS:
Monday 9:15 am–4:45 pm
Tuesday 1:15–4:45 pm
Wednesday 9:15 am 4:45 pm
Thursday 9:15 am–4:45 pm
Friday 10 am–4:15 pm
WEBSITE: Southside Housing Association | Quality Homes & Services in Glasgow (southside-ha.org)
TELEPHONE: 0141 422 1112
EMAIL: gmclaughlin@southside-ha.co.uk
ADDRESS: Southside House, 135 Fifty Pitches Road, Glasgow, G51 4EB.
OPENING HOURS
Monday – Friday: 9:00am – 5:00pm
Click here to view Public Holidays where the offices will be closed.
TELEPHONE: 01786 470239
EMAIL: eleanor.reynard@stirlingcab.casonline.org.uk
ADDRESS:
The Norman MacEwan Centre
Cameronian Street
Stirling FK8 2DX
OPENING HOURS
Monday to Friday: 10am – 3pm
WEBSITE: Contact Form (thaworkney.co.uk)
TELEPHONE: 01856878388
EMAIL: info@thaworkney.co.uk
‘CONTACT US’ FORM: Contact (thaworkney.co.uk)
ADDRESS: 2 West Tankerness Lane, Kirkwall, Orkney, KW15 1AL
OPENING HOURS
Monday – Friday, 9:30am-5pm
WEBSITE: Welcome | Thenue Housing Association
EMAIL: thomas.ucci@thenuehousing.co.uk
ADDRESS:
Registered Office:
423 London Road
Glasgow
G40 1AG
Tel: 0141 550 3581
OPENING HOURS
Monday – Friday: 10.00am – 4.00pm
WEBSITE: Tighean Innse Gall – Housing and energy agency for the Outer Hebrides
TELEPHONE: 01851 706121
EMAIL: info@tighean.co.uk
‘CONTACT US’ FORM – Contact us – Tighean Innse Gall
ADDRESS:
Tighean Innse Gall
13-15 Francis Street
Stornoway
HS1 2NB
WEBSITE: The Wise Group | Social Enterprise | Lifting people out of poverty
TELEPHONE: 0141 303 3131
EMAIL: enquiries@thewisegroup.co.uk
ADDRESS: 62 Templeton Street Templeton Business Centre Third Floor Doges, Glasgow G40 1DA
OPENING HOURS: Monday – Friday, 9am – 5pm
Due to the the fact that Welfare Scotland are a non-profit organisation with extremely limited resources, they do not accept unsolicited approaches or any sales calls or emails.
WEBSITE: https://www.welfare.scot/
EMAIL:
ADDRESS: Suite 11, 115 Carstairs Street, Glasgow. G40 4JQ.
‘Contact Us’ Page – Contact Us (welfare.scot)
WEBSITE: Contact Us | West Dunbartonshire Council (west-dunbarton.gov.uk)
TELEPHONE: 0800 484 0136
EMAIL: donna.bell@dumbartoncab.casonline.org.uk
ADDRESS: 179 High St, Dumbarton G82 1NW
‘CONTACT US’ FORM: Contact Centre | West Dunbartonshire Council (west-dunbarton.gov.uk)
OPENING HOURS
Monday – Friday: 8:30am – 16:30pm
WEBSITE: Western Isles Citizens Advice Bureau | Free, impartial and confidential advice (wicas.uk)
EMAIL: kenneth.macleod@lewiscab.casonline.org.uk
CONTACT: 01851 705727
ADDRESS: 41-43 Westview Terrace, Stornoway. HS1 2HP
OPENING HOURS: Monday – Friday: 10am – 1pm and 2pm – 4pm
WEBSITE: West Lothian Council – West Lothian Council
TELEPHONE: 01506 280000.
‘CONTACT US’ FORM: Contact Us Online – West Lothian Council
ADDRESS:
Howden South Road
Livingston
EH54 6FF
West Lothian
United Kingdom
OPENING HOURS
Monday 8.30am – 5pm
Tuesday 8.30am – 5pm
Wednesday 8.30am – 5pm
Thursday 8.30am – 5pm
Friday 8.30am – 4pm
Saturday Closed
Sunday Closed
WEBSITE: Home | Wheatley Group (wheatley-group.com)
TELEPHONE: 0800 479 7979.
EMAIL: emma.boyd@wheatley-group.com
ADDRESS: Wheatley House, 25 Cochrane St, Glasgow G1 1HL
OPENING HOURS: Monday – Friday, 9am-5pm
WEBSITE: Willowacre Home (westscot.co.uk)
TELEPHONE: 0141 550 5612
EMAIL: kevin.bonaccorsi@westscot.co.uk
ADDRESS:
Camlachie House,
40 Barrowfield Drive,
Camlachie,
Glasgow.
G40 3QH.
OPENING HOURS
Monday – Thursday: 9am – 5pm
Friday: 9am – 4.30pm
Saturday: Sunday: Closed